Two hours and $50 later… September 27, 2009

Today my cell phone self destructed. Frustrating, but not all that upseting. I can handle getting a new phone. So I go into the Verizon store and find out that I have an insurance plan on my phone that I rembembered nothing about. New phone for free? Sweet! So I go online to file a claim, but I’m declined. Annoyed. So I go back to the store, where the very nice (and cute) salesman calls in for me, and I find out that yes, the damage to my phone is in fact covered by the insurance plan. I go through the whole process, but my card is declined (there’s a $50 deductable). Wierd. Maybe he typed the number in wrong. So I give him the number again. Declined again. Grr! Try the credit card. Declined yet again! The bastard on the phone starts treating me like I’m an idiot. Now I’m so frustrated that I’m near tears when the cute salesman asks what’s wrong and then tells me, “oh, well I think we can do this here in the store.” What the hell!!!! Why didn’t we just do it that way to begin with???? It took all of about 3 minutes to do it in the store and I got my new phone right away instead of having to wait two days for it to come in the mail. Why do things the hard way? This is why I absolutely HATE doing business over the phone. Two hours wasted, far more stress than I needed, and haven’t gotten anything done yet on the mountain of homework that’s staring at me. What a way to spend a Sunday.